Insurors Service Bureau was founded in 1981 by Master Automotive Technician Edward D. McCabe after he had served 5 years with a leading Boston area investigative agency. The firm maintains its home office in Smithfield, Rhode Island with Investigators and Forensic Experts located throughout New England. We offer expertice in vehicle fire causation, collision damage analysis and forensic vehicle examination.

ISB is a fully insured, licensed and bonded Massachusetts Detective Agency with full line adjusting and appraisal (RI & MA) licenses.

ISB brings advanced technology to the arena with the latest in computers and software, photo equipment, video, surveillance and forensic techniques designed to support courtroom testimony.

Insurors Service Bureau's diverse staff of court qualified experts allows us to fit the expert to the requirement - whether it be a vehicle fire, a low speed collision with injury claim or forensic analysis of a vehicle's mechanical condition or security systems.

Veteran personnel, state of the art techniques and proven systems have enabled us to consistently produce beneficial results that will stand up in court.

For over twenty five years ISB has operated under the simple principle -

If you are successful - we will be successful.

Our formula for success is:

Integrity, well trained veteran investigators, identification, diligent evaluation and preservation of evidence applied to an efficient formula for identification of the cause of a vehicle fire, analysis of collision damage or forensic vehicle examination - followed by the supervision of senior investigators and a proprietary reporting system which assures factual documentation and fast report return.

ISB investigations have saved clients millions of dollars in unnecessary payments and recovered property and have provided the evidence & documentation for successful subrogation recoveries from third party carriers and manufacturers.

ISB Investigations have uncovered major theft rings and internal problems and have led to manufacturer recalls. Over the years our focus has always been on our client's interests but we have cooperated with prosecutions on request.

ISB's expert staff balance years of hands-on practical experience with insurance savvy and investigative know how - a combination of capabilities which consistently produces meaningful, beneficial results.

(top)

Technology Overview

Proprietary business management and reporting software created by Ed McCabe operating on networked Macintosh computers, has, for many years, given ISB an edge on other agencies - in research, business management, diary implementation and report production.

Our proprietary single entry office system features automated data entry, past assignment comparison, VIN verification by VINexpert, automatic diary, invoicing & rebilling, payroll, client history and entry of all 13 assignment specifies into a permanent file which currently has over 35,600 entries (8/06). We have a laser fax machine, networked HP color laser printers, HP & and Epson scanners with OCR & 35mm negative capabilities. We own a Vericom VC2000 Decelerometer for testing braking capability and the Vetronix Crash Data Retrieval (CDR) system with V3.0 software and 2 state of the art Genisys SPX OTC scan tools with the latest (07) 2.0 software.

We are the registered owners of MacWrite Pro, MS Word, Adobe Acrobat 7 Pro, Adobe Photoshop 7, Adobe Illustrator, Adobe Golive, Revolution, HyperCard, MS Outlook Express, MS Internet Explorer and other titles.

Our IPs are Macconnect & Cox High Speed Internet.

Since 1986, all ISB investigators have been required to produce reports on their own computer - most using Automatech, a graphic-based application created by Ed McCabe to facilitate narrative reporting of over 430 Vehicle Specifics which an ISB investigator may record during an vehicle inspection. All reports are reviewed for content, grammar and clarity by Senior Investigators before being printed on an HP Laser printer, archived in text and pdf format and submitted by e-mail or fax and the US post office. Laser copies of all enclosures become permanent part of our hard copy archives along with negatives or CDs with digital images. Evidence is logged and transferred to permanent storage at no cost to the client.

ISB's Nextel system allows instant access to field personnel.

ISB subscribes to Carfax, Streetdelivery and Experion systems and we routinely review NHTSA databases and other online sources of data on automotive fires & security systems. We also have access to Mitchell vehicle data and other sources of vehicle specifics.

Periodicals - We subscribe to National Review, Claims, Auto Week, Automotive News, National Locksmith, The Locksmith Ledger, Hot Rod, Motorhome and Family MotorCoach magazines and own current AutoSmart / ASP documentation on Transponder systems and Auto Reference manuals for locksmiths. We also own the current ProLock manual and have all the past versions.

We subscribe to the National Property & Casualty Claims Research Services and have archived all of their Auto Damage Reports.

We own all available versions of the Standard Catalog series on American and Foreign Cars & Trucks by Flammang & Kowalke as part of our 1000+ library of claim related reference material and Service Manuals.

(top)

Investigators' Business Cards

Ronald Anderson | John Barton | Edward Garland | Stanley Irving

Daniel Lowney | Ed McCabe | John Miller | Philip Pantano

Ken Temple

(top)

Investigators' Resumes

Resumes are PDF documents. You need Adobe Acrobat Reader, a free downloadable program. Click here to find downloadable Acrobat Reader.

Ron Anderson

John Barton

Ed Garland

Dan Lowney

George Stanley Irving

Ed McCabe

John Miller

Phil Pantano

John Haddad

Philippe Schroth.

Richard Miller

Ken Temple.

(back to top)

.